Checkout & customer FAQ

This is the plain-language guide to what happens when you buy something on a Sellerlane store — and what the store owner can do behind the scenes. It covers how we reach you, how digital items and gift cards get delivered, what addresses we ask for and why, what happens to your cart, and how your account, reviews, and privacy are handled.

Pick the topic you have a question about.

Buying and getting your order

How we reach you & deliver digital items Whether we ask for your email, your phone, or either — and how download links, gift cards, and event tickets get to you.

Downloads: limits & expiry How many times you can download a file, when access expires, and what happens after a refund.

Addresses at checkout When we ask for a shipping or billing address, when we never do, and how a store owner can fix an address after ordering.

Your cart & checkout How long your cart lasts, why stock is held while you pay, and what happens if a payment fails.

Paying, accounts, and privacy

Payments & cash on delivery How manual and cash-on-delivery payment methods behave, and when your order is marked paid.

Your account & privacy How a store keeps your details, when two of your accounts can be merged, and what happens when a store deletes your data.

Gift cards Sending a card to someone else, scheduling delivery, currencies, expiry, and refunds onto a card.

Events & bookings How tickets and meeting links reach you, rescheduling and cancelling, and capacity.

Leaving a review How review invitations work, verified-buyer badges, and editing a review you've left.

A note on email vs SMS

Most stores ask for an email and send everything there. Some stores are set up to work with just a phone number instead — on those stores, if your order has a download, gift card, or event ticket, we send you a single text message with a secure link to reach it. That’s the only kind of text message we send: no marketing texts, no “you left something in your cart” texts, no shipping-update texts. Review invitations are always sent by email, never by text.