How we reach you & deliver digital items

When you buy something that arrives electronically — a download, a gift card, or an event ticket — the store needs a way to reach you. This page explains what contact details a store asks for and how those items get to you.

Throughout, your order page means the private, link-only page you reach from your order confirmation. It’s where your files, codes, and ticket details live.

What the store asks for

Every store chooses how it wants to reach customers. There are three setups:

Email only

You give an email address at checkout. Everything is sent there.

Phone only

You give a phone number at checkout. If your order has a download, gift card, or event ticket, we text you a secure link to reach it. Email is offered as an optional extra so you can keep a backup copy of your link.

Phone or email

You choose which one to give. Whichever you pick is how we reach you.

Note

The setup above only decides what the checkout asks for. Whether your digital items can actually reach you is decided separately — a store always makes sure there’s at least one working way to deliver them (see below).

Getting your digital items

Your download links, gift-card codes, and event details all arrive the same way: a link to your order page.

1. After payment, we send you a link — by email, or by text on a phone-only store.
2. Opening that link takes you to your order page, where your files, codes, and ticket details are waiting.
3. The link is the key — no password or code is needed to open the page. It stays valid for 30 days, whether it came by email or by text.

For example

You buy a set of design files on a phone-only store using just your phone number. The moment your payment clears, you get one text: “Your order is ready:” with a link. Tapping it opens your order page, and your files are right there.

If you lose the link

You’re never locked out. Sign in with your phone number (we send a one-time code), open Account → Orders, and everything from your order page is there.

You can also use the “Resend my access link” button on your order page or on your order-confirmation page. For your safety it only ever re-sends to the contact details already on your order — never to a new address someone types in — and it’s limited to a few tries so it can’t be abused.

Caution

A store owner can only turn off a sign-in method (email or phone) if they also change how the store reaches customers in the same step. This stops a store from accidentally locking you out of orders you’ve already paid for. And if you already sign in with a method a store later stops offering to new customers, you keep your sign-in — your access is never taken away.

Gift cards always have a named recipient

A gift card always goes to someone specific:

• A card for yourself reaches you at your own email or phone, just like any other order.
• A card for someone else needs the recipient’s email (or their phone, on stores set up for phone delivery). Having your own account doesn’t cover this — the recipient is a different person, so they need their own delivery contact.

We never leave an order stuck

If an order has a download, gift card, or event ticket but no working way to reach you, we don’t quietly skip it. The store owner gets an alert, and the order is flagged in their dashboard so they can add a contact and get your items to you.

Wherever the checkout asks for an email or phone purely so it can deliver your items, it tells you why — for example, “needed to deliver your files.”

In-store (POS) purchases

At a physical register, the cashier only asks for a contact if your basket actually needs one — for example, if you’re buying a download to take home. A phone number is enough for that. Ordinary in-person sales don’t ask for anything.