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Sellerlane Help Center

Current limits

This page is the honest list. Everything below is a real boundary today, with the workaround beside it where one exists.

Read it in your first week rather than your third month. Most of these are easy to design around at setup and painful to discover on the phone with a customer.

Setting up accounts

  • You cannot rename a company. There is no company edit form — the business name, external ID and note are fixed at creation. If the company has no orders and no drafts you can delete it and create it again; once it has an order, delete is refused. Check the spelling when you type it.
  • You cannot invite a brand-new person by email from the company page. You pick a customer who already exists. Create the customer first, let them apply through the wholesale application form, or bring them in with the CSV import.
  • One customer belongs to one company. A person buying for two businesses needs a second email address, which creates a separate customer record.
  • There are only two buyer roles — Buyer and Location admin. No custom roles, no finance or accounts-payable role, no approver role.
  • Your customer cannot manage their own roster. A branch manager cannot add, re-role or remove colleagues. Every change goes through you at Companies → the company → Buyers.
  • There is no “pending approval” state to park a company in. Approving an application opens the account immediately, so approve on the day you can configure prices and terms.
  • The wholesale access email cannot be reworded or switched off, and there is no Resend button. To re-send it, run Add buyer again on the same person with the notify box ticked.
  • Bulk import creates only. It never updates an existing company. Imported buyers are never emailed, always get the plain Buyer role, and COD terms and deposit percentages cannot be imported — tell imported buyers yourself.
  • You cannot restrict a sales rep to their own accounts. Company permissions ride whole staff access levels, and there is no company activity timeline in the admin.

Pricing

  • Catalog prices are in your store’s own currency only. There are no per-country or per-currency catalogs.
  • The admin types rupees; the prices CSV takes paise. A ₹800 price is 80000 in the file. This is the single most common import mistake — a spreadsheet full of 800 will set every price to ₹8.
  • The prices CSV takes 5,000 rows at a time. Failed rows come back as an errors file with a reason column.
  • Exporting prices for a brand-new catalog returns an almost-empty file. Export only returns variants that already carry a fixed price, an order limit or a volume break. Set a few prices in the admin first, then export and extend.
  • Preview prices does not show volume breaks and always previews the Online store channel.
  • Nothing flags a catalog whose scheduled window has expired. It still reads Active while its prices have silently stopped applying.
  • A catalog-only product with no catalog publishing it is invisible to everyone, with no warning anywhere.
  • A price-increase catalog cannot be activated against a dynamic segment.
  • Attaching a catalog from a company page is always company-wide. Branch-level assignment has to be done from the catalog’s own audience card.
  • Once any catalog reaching a buyer limits products, that buyer’s whole storefront narrows to the union of those lists and your ordinary public products disappear for them. Either include those products or leave the catalog on All products.

See catalogs & contextual pricing.

Ordering

  • There is no minimum or maximum order value. The setting does not exist. Use volume breaks, case-pack increments and order limits, or a freight charge below a threshold, instead.
  • There is no way to decline an order submitted for review. No Reject button, and Delete refuses a buyer-submitted draft. Decline by phone or email; the draft stays in the queue.
  • Nothing is reserved while an order sits in review. Two branches can both submit the last 50 units. Availability is re-checked only when you complete the draft.
  • The buyer is not told at checkout that their order will be reviewed. The button still says Pay now and they find out on the confirmation screen. Tell them yourself when you switch a branch to review.
  • The PO number is frozen once the order exists. It can only be edited while the order is still a draft.
  • Quick order by SKU takes 100 lines per lookup, matches on SKU only — never on product name — and silently drops anything past 100.
  • Reorder does not itemise skipped lines. A buyer reordering a past order that contains a discontinued item simply gets fewer items back.
  • There are no per-company or per-location shipping rates, and no wholesale-only free-shipping threshold except through a company-audience discount.

See PO numbers & order review and quick order & buy again.

Money

  • Credit limits are per branch, not per company. Five branches at ₹2,00,000 each can owe you ₹10,00,000. There is no company-level balance anywhere and no aged-debt (30/60/90) report. Each branch’s Credit policy panel shows that branch’s balance; Orders → Overdue lists past-due invoices store-wide.
  • There is no one-off due date on a single order. The branch’s payment terms decide every order it places, so do not promise a customer a custom date on the phone.
  • Company COD collects the order total with no COD fee, unlike consumer COD.
  • Reminder cadence is store-wide, not per customer, and the automatic chase stops seven days after your last offset. There is no SMS or call step.
  • Payment links expire in 30 days at most — 60 minutes by default.
  • A write-off sends the buyer no email. Tell them yourself if you want them to know.
  • Location store credit cannot be spent by anyone. You can fund, deduct and audit a branch balance, but there is nowhere at checkout or on an invoice where it can be applied. Treat it as a recorded goodwill balance and settle by crediting an unpaid invoice, refunding cash, or running a company-scoped discount.
  • Manual methods cannot be offered at checkout on a company order. Bank transfer and cheque can only be recorded after the fact with Mark paid.
  • Only the person who placed an order can pay its invoice online. A Location admin sees a colleague’s balance but cannot settle it; you can record the payment yourself.
  • Loyalty points and personal store credit can never touch a company order, in either direction. Gift cards are not blocked, but applying one makes terms and deposits refuse until it is removed.

See payment terms & credit and location store credit.

Quotes and documents

  • You cannot start a quote. Every quote begins with a buyer sending their cart from checkout; there is no New quote button. To price proactively, build a draft order and send the invoice link — but that skips the accept step and the price history.
  • A new quote request notifies nobody. Someone has to work the queue daily. You are only emailed once the buyer posts a message on the thread.
  • There is no quote PDF. The offer is a page in the buyer’s account plus an email carrying the total and the valid-until date.
  • Downloadable invoice documents are still in flight. Do not plan your process around an invoice PDF today — the invoice is a page in the buyer’s account plus the emails you send from the order.
  • The default offer expiry is 30 days and cannot be changed store-wide. Expiry is one date on the whole offer, never per line.
  • Expiry is enforced at checkout, not at acceptance. A buyer who accepts on the last valid day and pays two days later loses the price. Revise the quote with a fresh expiry if you want to honour it.
  • Declines and expiries are final for both sides. The buyer must send a new request from a new cart.
  • Buyers cannot see colleagues’ quotes, even Location admins.

See quotes (RFQ).

Tax and paperwork

  • No certificate expiry enforcement and no reminder. A branch’s exemption stays on until a person turns it off. Store the expiry date as a company custom field and diarise it yourself.
  • Custom fields for company locations can be defined but not filled in. Keep branch paperwork on the company record, or in the branch’s Tax ID field.
  • Exemption is a branch-level switch only. There is no per-order override on a company order and no company-wide exemption to inherit from.

See company tax exemption.