Pickup in store

Pickup in store lets customers buy online and collect at one of your locations instead of paying for shipping. At checkout the Delivery section becomes a Ship / Pick up choice; a customer who picks up pays no shipping and skips the shipping-address form entirely. You then work the order in two steps — Mark as ready for pickup when it’s packed, and Mark as picked up when they collect.

Pickup is enabled per location, so you can offer it at your retail store but not your warehouse.

Enable pickup at a location

1. Go to Settings → Shipping and delivery → Pickup in store. Every location is listed with its pickup status.

2. Select the location you want to offer pickup at.

3. Turn on the Pickup in store toggle for that location.

4. Choose an Expected pickup date. This is shown to customers at checkout and in notifications. Pick one of:

   • Usually ready in 1 hour
   • Usually ready in 2 hours
   • Usually ready in 4 hours
   • Usually ready in 24 hours
   • Usually ready in 2-4 days
   • Usually ready in 5+ days

5. Optionally write an Order ready for pickup notification message — up to 255 characters. This is included in the Ready for pickup email sent to customers and replaces the default instruction line, so use it for anything collectors need to know: which entrance to use, where to park, what ID to bring.

6. Save.

Repeat for each location that offers pickup.

What customers see at checkout

When at least one of your locations offers pickup, checkout shows a Ship / Pick up chooser in the Delivery section:

• Pickup is free. Choosing a pickup location removes the shipping charge entirely — there’s no shipping line on the order.
• No shipping address is collected. A pickup order has no shipping address at all; the customer still provides contact details and a billing address for payment.
• Only locations that can fulfil the whole order appear. A location is offered only when every item in the cart is in stock there. If one item is out of stock at your downtown store, that store isn’t listed — locations never appear for orders they can’t hand over complete.
• Locations are limited to your store’s country. Customers aren’t shown pickup locations in other countries.
• Each location shows its address and your Usually ready in … promise.

If no location qualifies for the cart, the customer sees no pickup locations available and Ship stays selected.

Note

Digital items, gift cards, and other non-shipping products don’t restrict the location list — they don’t need stock on a shelf. The in-stock rule applies to the physical items in the cart. Untracked products and products that allow backorders are pickup-eligible at any pickup location.

Fulfill a pickup order

A pickup order arrives with its fulfillment work planned at the pickup location and marked as a pickup delivery, so it never enters your shipping flow — there are no packages or tracking numbers to add.

1. Open the order and pick, pack, and stage the items.

2. Click Mark as ready for pickup. The customer receives a Ready for pickup email with the pickup address, hours, and your pickup instructions (the notification message you saved for that location).

3. When the customer collects the order, click Mark as picked up. You can optionally tick Send notification to customer to email a pickup confirmation. The items are fulfilled and the order moves to Fulfilled.

Tip

Marking an order picked up records it as delivered, so anything that runs on delivery — like review requests — fires for pickup orders too. Pickup orders never trigger a shipping confirmation, because nothing ships.

Rules and limits

• Cash on delivery isn’t offered on pickup orders. A pickup order must be paid in full online at checkout, so manual pay-later methods such as COD don’t appear when the customer has chosen pickup.
• The pickup location can’t be changed after checkout. The order is placed against a specific location and its stock is reserved there. If the customer needs a different location, cancel and re-order.
• Whole order, one method. An order is either shipped or picked up — a single order can’t split some items to shipping and some to pickup.
• Inventory is reserved at the pickup location, so the items the customer bought are held there until collected.

Show pickup availability on your storefront

The product page can display pickup availability per location — customers see whether the item they’re viewing is available for pickup near them before they ever reach checkout. Availability reflects live stock at each pickup-enabled location.

Next steps

Fulfilling orders

Where pickup fits in the wider fulfillment flow — see Fulfilling orders and tracking.

Locations & inventory

Manage the locations that offer pickup in Locations & inventory.

Shipping & checkout

How shipping rates work for orders that ship instead — see Shipping & checkout.

Packing slips

Print a slip for a pickup order — the slip swaps its address block for your pickup instructions. See Packing slips & documents.